Timeframe: 30 days from purchase.

Product condition: Unused and uninstalled. Repack the item exactly as received in its original packaging.

Return/exchange cost: A 25% restocking fee will be deducted from the refund. The return shipping label cost will be deducted from the original purchase price. 

Request: Contact support@tbboutique.com to request an RGA and the return label.

Refund: The refund will be issued once the product arrives at the store for inspection, and we will notify you via your registered email address. Original shipping costs are non-refundable.

For product exchanges, if the value is higher than the original cost, you must complete the exchange within the 30 business days it takes to process the request. If the cost is lower, you will receive a refund for the difference.

Shipping Damage Claims: Report damage within 30 days of delivery to support@tbboutique.com, including clear photos as evidence. Replacement is subject to availability. 

Manufacturer’s Warranty: 3 years.