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Help Center

How Can We Help you?

Get fast support for orders, products, showroom visits, shipping, returns, and design assistance. Our team is here to make your experience easy from start to finish.

Order Support

Need an update on your order, lead time, delivery coordination, or item availability? We’re here to help.

Get support

Product Questions

Get help choosing the right product, finish, dimensions, or compatibility for your project.

Our Team

Shipping & Delivery

Learn what to expect after your purchase, including processing times and delivery coordination.

Ask about shipping

Returns & Claims

Need to report a damaged item or request return assistance? Our support team can guide you.

Start a request

Showroom Assistance

Visit one of our showrooms or connect with our team for personalized product guidance.

See showrooms

Trade & Design Help

Working on a professional project? We can help with product selection, specifications, and support.

Talk to our team

Email Support

info@tbboutique.com

Visit Our Showroom

Find a showroom near you

Frequently Asked Questions

Where is my order?
Contact our team with your order details and we’ll help you review the current status, lead time, and any available shipping or delivery updates.
How long does shipping take?
Shipping times can vary based on product availability, vendor lead times, and destination. Our team can provide more accurate timing for your specific order.
Can I return an item?
Return eligibility may depend on the product type, brand, condition, and timing. Reach out to us and we’ll guide you through the next steps.
What if my item arrives damaged?
Please contact us as soon as possible with your order information and photos of the item and packaging so our team can assist you promptly.
Can I get help choosing a product or finish?
Yes. We can help you compare finishes, sizes, styles, and compatibility so you can choose the right option for your space.
Can I visit a showroom before purchasing?
Yes. You can visit one of our showrooms to explore products in person and speak with our team for expert guidance.

Before You Buy

  • Product recommendations
  • Finish and style guidance
  • Size and compatibility support
  • Showroom assistance
  • Project and design help

After You Buy

  • Order status updates
  • Shipping and delivery questions
  • Claims and damage support
  • Return assistance
  • General customer care
Customer Support

Still Need Help?

Our team is available to assist you with product questions, order support, showroom guidance, and post-purchase assistance.