Return, Refund & Cancellation Policy
TheBathroomBoutique.com wants you to get the perfect product for your project and be happy with the result. We realize that you may receive something that turns out to be not what you needed or wanted, and if a product needs to be returned we will strive to make that process easy for you. Use the information on this page for help with returns and cancellations on orders placed with TheBathroomBoutique.com.
Any item purchased on TheBathroomBoutique.com (non-special orders) can be returned up to 30 days of receipt of the product (exclusions apply, see below). No restocking fee will be charged. Shipping charges are not refundable.
All products must be returned in 'AS NEW' condition - which requires the product to be in its original packaging and in 100% resalable condition (unless product is deemed defective).
We are here to provide you with the best possible customer service experience, so please call (305) 858‑9084 for any questions about completing the return process.
Returns & Exchanges:
Call us at (305) 858‑9084 and let us help you set up your Return Merchandise Authorization (RMA). Requests for returns are generally processed within 1-2 business days. Only items with a pre-approved RMA number are eligible for an exchange or credit. You will receive shipping instructions along with your RMA via email. Once an RMA number is issued, you can return the item at your convenience within 14 days. Only products that were never installed (unless defective) can be exchanged or returned for a credit. Special Order items or items bought on Sale cannot be returned unless they are deemed defective.
Returns are inspected at our warehouse upon receipt. Credit will be given to items we determine have not been installed or used in any way (except in case of manufacturing defect). Return shipping will only be charged if we determine that the returned items do not qualify for credit. We will issue a refund for qualifying returned merchandise within 30 days of receipt. We will not issue credits for Special Order items or items bought on Sale (except in case of manufacturing defect).
Please inspect all shipments upon delivery prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately by calling (305) 858‑9084. Please do not sign for the shipment. Claims for common carrier deliveries that are signed for without damage noted by the customer must be filed by the customer directly with the common carrier. Customer Support will work to resolve concealed damage shipments on UPS or FedEx deliveries that are reported within 48 hours and will file a claim on behalf of the customer.
You may cancel your order for any reason and receive a full refund prior to your order being shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you if the order can be cancelled for a full refund. Once an item is shipped, the terms of our Return policy will take effect.
We are often able to order products for our customers that are hard to find elsewhere and are outside of our regular inventory. These orders are considered custom or special orders. A representative can help you place orders for special order items. You will be notified prior to placing the order that the item is a special order and is non-returnable (unless defective). You may be able to cancel the special order prior to being procured by us by contacting TheBathroomBoutique.com Customer Service at (305) 858‑9084.
We are here to help you! For any questions about the TheBathroomBoutique.com return process, cancelling an order or special orders please call us at (305) 858‑9084.