Return, Refund & Cancellation Policy

The Bathroom Boutique Return Policy

TheBathroomBoutique.com wants you to get the perfect product for your project and be happy with the result. We realize that you may receive something that turns out to be not what you needed or wanted, and if a product needs to be returned, we will strive to make that process easy for you.

Sale of any products or services is expressly described on the Seller’s website at www.tbboutique.com. Any order to perform shall constitute these Terms and Conditions of Sale. Below is a description of Terms and Conditions of Sale only as they relate to product returns and warranty.

RETURNS:

Buyer may return any good which Seller stocks and which is not a special-order item if:

  1. It is in new condition, suitable for resale in its undamaged original packaging and with all original parts; and
  2. It has not been used, installed, modified, rebuilt, reconditioned, repaired altered or damaged. All returns are subject to a re-stocking fee, unless overwise agreed to by Seller. Special orders or non-stock goods may be returned if the manufacturer is willing to accept the return and Buyer agrees to reimburse Seller for any restocking or cancellation fees charged by the manufacturer.
  3. Requests for returns are generally processed within 1-2 business days. Only items with a pre-approved RMA number are eligible for an exchange or credit. You will receive shipping instructions along with your RMA via email. Once an RMA number is issued, you can return the item at your convenience within 14 days.

INSPECTION AND ACCEPTANCE

Buyer shall examine all goods upon receipt and prior to installation. All claims for damage, shortage, and errors in shipment or improper delivery must be made to Seller in writing within five (5) business days of delivery, after which date Buyer will be deemed to have accepted the goods and will have no right to reject the goods or to revoke acceptance. Buyer must make any claims for billing errors or adjustments to Seller in writing within ten (10) business days from the invoice date. Claims not received in writing within such period of time will be waived by Buyer.

REFUNDS

Returns are inspected at our warehouse upon receipt. Credit will be given to items we determine have not been installed or used in any way (except in case of manufacturing defect). Return shipping will only be charged if we determine that the returned items do not qualify for credit. We will issue a refund for qualifying returned merchandise within 30 days of receipt. We will not issue credits for Special Order items or items bought on Sale (except in case of manufacturing defect).

DAMAGED SHIPMENTS

Please inspect all shipments upon delivery prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately by calling (305) 858‑­9084. Please do not sign for the shipment. Claims for common carrier deliveries that are signed for without damage noted by the customer must be filed by the customer directly with the common carrier. Customer Support will work to resolve concealed damage shipments on UPS or FedEx deliveries that are reported within 48 hours and will file a claim on behalf of the customer.

CANCELLATIONS

You may cancel your order for any reason and receive a full refund prior to your order being shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you if the order can be cancelled for a full refund. Once an item is shipped, the terms of our Return policy will take effect.

SPECIAL ORDERS

We are often able to order products for our customers that are hard to find elsewhere and are outside of our regular inventory. These orders are considered custom or special orders.  A representative can help you place orders for special order items. You will be notified prior to placing the order that the item is a special order and is non-returnable (unless defective). You may be able to cancel the special order prior to being procured by us by contacting TheBathroomBoutique.com Customer Service at (305) 858‑­9084.

WARRANTIES AND LIMITATION OF LIABILITY

  1. Other Goods: Seller warrants only title to the goods sold to the Buyer. All other warranties are those extended by the product manufacturer. Seller assigns to Buyer to obtain repair, replacement, or other applicable remedy for a breach of warranty made known to Seller during warranty period.
  2. Warranty Exclusions: These warranties shall be void if there has been misuse, accident, modifications, unsuitable physical or operating environment, improper maintenance, storage or installation of the goods.
  3. SELLER DISCLAIMS AL OTHER EXPRESS OR IMPLIED MERCHANTS, INCLUDING BUT NOT LIMITED TO IMPLID WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR USE OR A PARTICULAR PURPOSE EVEN IF KNOWN BY THE SELLER. SELLER MAKES NO REPRESENTATION, WARRANTY, OR PROMISE THAT THE PRODUCTS OR SERVICES WILL CONFORM TO ANY APPLICABLE LAWS., ORDINANCES, REGULATIONS, CODES OR STANDARDS, INCLUDING BUT NOT LIMITED TO LOW LEAD OR LEA FREE LAWS OR REGULATIONS, EXCEPT AS SPECIFIED AND AGREED TO IN WRITING BY AN AUTHORIZED REPRESENTATIVE OF SELLER. EXCEPT IN THE EVENT OF DAMAGE CAUSED BY SELLER’S NEGLIGENCE, UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, LIQUIDATED OR CONSEQUENTIAL DAMAGES CLAIMED BY BUYER OR ANY THIRD PARTY RELATED TO A BREACH OF WARRANTY OR ANY OTHER NON-CONFORMITY OF THE GOODS OR SERVICES.
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